Frequently Asked Questions

Yes, we can ship worldwide.

Our warehouses are located in China and the US. If you purchased from our website, we will ship products from China. If you purchase from Amazon, we will ship from the US. 

All OneNTech products come with a warranty package that includes a 30-Day Money-Back Guarantee, a 1-Year Limited Warranty, a register-required 3-Year Extended Warranty, and a lifetime of Technical Supports.

We offer free shipping for all international orders.

You can track your order by visiting our Order Tracking page. Other than these, you can always reach us via email for lifetime support.

Please note that you can only change your order before the order have been packed or shipped. 

If you want to cancel an order, you can send an email or call customer support.

If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

We ship worldwide, so it depends on where your receiving address is. For expected delivery date, please check out our Shipping and Delivery page.

Yes, we accept returns or exchanges that meet the following conditions:

• the product must have been sold through this website
• the product should not be used through any way
• the product should have its original packaging and all labels, etc.
• Return or exchange request is made within 30 days after delivery.

Before returning, you have to contact us, explain the reason or the needs. You can contact us through the “Contact Us” form or send an email to Service@OneNTech.com for support. Our support staff should reply as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after we process the return or receive your cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

We accept all major credit cards, including Visa, MasterCard, American Express, Discover, JCB, etc. We also accept digital wallets, including Paypal, Apple Pay, and Google Pay.

When purchasing online using your credit card, all of your information is entered into a SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Please contact us as soon as possible if you received merchandise that is incorrect, missing, and/or defective. You would be expected to provide basic information include your order number, photographs of the item(s), and any reference numbers related to your package. We will do our very best to address any issues you may have as soon as possible.